Some of our recent engagements include:

Governance and competence issues in the outsourced industry:
• IT Sector

Development of a Balanced Scorecard based corporate strategy and business development programme;
• A regulatory body in South Africa

Strategic assessment for a niche e-learning business
• e-Learning company

The retail industry, with focus on achieving the balance between management and leadership issues, and operational success;
• Furniture retailer

Assessment of strategic options for a subsidiary business in the healthcare sector
• An insurance company

The services industry, with reference to organisational culture, knowledge management and intellectual capital issues;
• A systems integrator

Capability study to improve organisational performance;
• A large bank

Operational process improvement – establish an outsourced services unit;
• A large micro-finance bank

Customer satisfaction and service delivery;
• A large banking group

Brand and Culture alignment
• A medium sized Bank

Determining the levels of competence in the industry;
• Automotive industry governing body

Developing a culture of innovation
• A mining house

Detailed references and client contact details are available on request.

Points of view

As a client service, What Works Strategic publishes mini-papers on current organizational issues. Each mini-paper explores an issue from our partnering practice with a style that is both thought provoking and practical. The mini-papers offer some insights into how you might begin to address the issue under discussion.
Included are three example papers:

" Living the Brand " - argues that exceptional customer service is only possible if the company's brand and employee focus is correctly aligned.

" Can IT ever add value? " - argues that organisational issues obscure and dilute the e that IT adds, valuand this prevents the CIO from taking his or her rightful place in the organisation.

" Short on Performance? Take two scorecards and call me in the morning " – argues that scorecard implementations fail more often than not and explores some of the causal factors of these failures.